Everything in Freedom Connect

Calls and routing

• Unlimited calling in the U.S. and Canada
• Ring groups, phone menus and call queues you can change yourself
• Callbacks: callers keep their place without waiting on hold
• Skills-based routing (languages, teams, levels)
• Office hours, holidays, and a one-click "close early" switch
• Call flow map with drag-to-reroute and pretend test calls
• Company directory: spell a name
• Dial-in calling with a PIN, showing the office number
• Shared voicemail boxes for teams
• Toll-free and extra local numbers

Call protection

• Screening: press 1, or say your name and reason
• AI rules for sales calls, collectors, surveys, robocalls and scams
• Per-person screening rules
• Block numbers for a day, a week, 30 days or for good
• Block the last caller from your desk phone (*60)
• Spam reports from your team, with automatic blocking
• Turn away calls from other countries
• Weekly counts of what was stopped

Voicemail

• Every message written out, in Connect and by email
• Assign, add notes and mark handled
• Playback speed and skip-back
• Greetings typed and read by a choice of voices, or uploaded
• One office greeting with each person's name filled in
• Voicemail drops: leave a recorded message with one click

Phones and devices

• Desk phones set up and ready, to buy or rent
• Office-wide phone settings: clock, screen, power saving, ring
• Speed dials for the whole office
• Pickup groups, intercom, park and call pickup
• Coworker ring tones
• Caller ID per person, including a verified cell
• Flip a call to your cell
• Locations with their own 911 address, and a floor-plan map
• An email when a desk phone moves to another building

Apps and Microsoft 365

• Sign in with your Microsoft 365 account
• Connect inside Microsoft Teams as Phones & Fax
• Teams status and desk phone do-not-disturb in step
• Works in any browser and on your phone, with notifications
• Who's calling, with history, before you answer
• Click a phone number on any website to call it
• Ask an AI assistant like Claude about your calls (read-only)

Working together

• Team: who's free, on a call or away, with status notes
• To do: every missed call, voicemail, text and fax waiting on someone
• Everything with one person, in one timeline
• Team chat with channels, direct messages and @mentions
• A shared office calendar that shows in Outlook
• Front desk console with drag-to-transfer
• Conference bridges with host controls
• Paging and intercom groups
• TV wallboard

Fax

• Send and receive in your browser, and by email
• Search the words on every page
• Assign, tag, note and archive
• Rules for received faxes, and junk-fax screening
• Fax from Word, Excel, OneDrive and SharePoint
• Cover pages with your letterhead
• Scheduling, retries and confirmation reports
• Sign and send back
• Secure links with a one-time code

Texting

• Texts from your office number, shared by the team
• Assignments, team notes, topics and saved replies
• Pictures, PDFs, and documents as links with "opened" tracking
• Automatic replies when you're closed
• Text back missed calls
• Website texting button
• Booking page with text confirmations
• Send to many (once your office is registered)
• STOP handled for you

AI

• Voicemail transcripts
• Call summaries and to-dos for recorded calls
• What callers ask most, with your answers
• AI assistant line (*9242)
• AI interpreter line (*4688)
• After-hours AI receptionist (set up by Freedom Tech)

Reports and records

• Analytics: answer rate, missed calls, spam stopped, talk time, call quality
• Ten downloadable reports, as CSV or PDF
• Scheduled reports and a Monday digest email
• Call sources by number, and Google Ads conversions
• One number's full history as a download
• Download all your data, any time
• Nightly backups of your phone setup, with compare and restore

Privacy and compliance

• Privacy mode for health and legal offices
• Access log: who opened which recording, voicemail or fax
• Retention you choose for voicemail, recordings and faxes
• Legal holds
• Every sign-in listed, with "sign out everywhere else"
• Business Associate Agreement available on request

Alerts and safety

• Lockdown, evacuate, shelter-in-place and all-clear alerts
• Silent panic alarm
• Bell schedules and paging
• 911 that shows each location's address

Reaching customers

• Calling campaigns with talking points and a do-not-call list
• Payment links by text or email (your own Stripe account)
• Caller surveys by keypad or text
• Text-a-link pages from your phone menu

For developers

• API keys with exactly the access you choose
• Signed webhooks for calls, voicemail, texts, faxes, payments and surveys
• A log of every request and delivery

Integrations Coming soon

• Clio: calls, voicemails and faxes logged on the right contact and matter
• CRM integrations
• Law practice software
• Help desk software
• Field service software
• Marketing software

Caller names and records from these on every call, with calls, voicemail and texts logged back. Tell us which ones you use.