Security & privacy
Built for offices that handle sensitive information
Law firms, medical and counseling offices, and anyone who handles client information: here's how Connect protects it, in plain English.
Who can get in
- Your Microsoft 365 sign-in. Your password rules and two-step sign-in apply, and there are no separate passwords to leak.
- Only your office. Each office sees only its own calls, texts and faxes, and your admin can limit sign-in to a named list.
- Automatic sign-out after a period of inactivity your office chooses.
- Every sign-in listed for each person, with "sign out everywhere else" for a lost phone or laptop.
Privacy mode
- No details in notifications: emails and alerts only say something new arrived and who it's from.
- No AI processing: transcripts, summaries and AI screening switched off.
- Shorter keep time for recordings and voicemail.
- Record who opens what in the access log.
- Tighter sign-in: everyone is signed out after 15 minutes without using Connect.
A record of everything
- An access log of who opened, played, downloaded or shared recordings, voicemail, faxes and call summaries.
- A History for every fax: who opened, printed, forwarded or signed it.
- An office-wide Activity log of sign-ins and settings changes.
Keeping and removing records
- Your office chooses how long voicemail, recordings and faxes are kept.
- Legal holds keep what you need past any setting.
- Download all your data any time. It's yours to keep.
Email and sharing
- Link-only notifications, so documents don't sit in mailboxes.
- Secure links for people outside your office, opened with a one-time code sent to their email.
- Encrypted in transit (HTTPS), and fax documents and records stored encrypted.
Agreements
- Need a Business Associate Agreement (BAA) or a confidentiality agreement with Freedom Tech? Call us.
- Freedom Tech's own access is limited to support staff, and what we open shows in your logs like anyone else.
Privacy also depends on how your team uses Connect: who you give access to, what you say in texts and greetings, and the devices people sign in on. We're happy to help you set it up well.
Questions about security?
Talk with Freedom Tech about your office's requirements. Book a 15-minute call, or call us.